Buy 1, Get 1 Free

Order

Once your order is placed, you’ll be sent a tracking number so you can monitor your order every step of the way. If for some reason your tracking number is missing, then please send a message here ASAP.

Please allow 2-6 business days for your order to arrive as it takes 1-2 day to process your order and 1-4 days for transit time.

Please get in touch directly with the courier for clarifications as this will be the fastest method to resolve. You'll find your courier's contact details in your order confirmation email. Feel free to contact us directly here for further assistance.

Please send a message here ASAP for further assistance. If the package has left our warehouse by the time we process your request, we suggest you reject the parcel when the courier attempts to deliver it. If the package has been delivered, we'll help you arrange a return.

Please get in touch directly with the courier for clarifications as this will be the fastest method to resolve. You'll find your courier's contact details in your order confirmation email. Feel free to contact us directly here for further assistance.

While setting up an account will make it easier to place future orders and keep record of your shipment details, it is not required and you may check out as a guest.

We currently do not have a physical store, but stay connected for future updates!

Shipping

Yes! We offer free standard ground shipping

Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

Depending on the shipping method selected, please allow 2-6 business days for standard shipping and 1-3 days for USPS Priority.

We recommend you to get in touch directly with your courier for shipment updates. You can find the contact details in the confirmation email for your order. If you are facing any issues please send a message here with all the details for further assistance.

We ship within to all US states and territories.

At this time, sales are limited to the US and US territories.

Ground shipping (1-5 days) through UPS and USPS and USPS Priority (1-2days).

Yes, if the order has not already been shipped. If your order has been shipped, then it will take one failed delivery attempt before the address can be changed. Either way, please send a message here to arrange this ASAP

UPS and USPS

You will receive confirmation email and the courier will keep you informed every step of the way

San Jose, California

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To submit a return request:

Click the profile icon in the store's navigation, or go to the Request a Return, or refund policy, and then request a return.

1. Log in to your account:
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

For the fastest service and to ensure we have stock for any exchange, please return your items for a refund and place a new order.

You will be notified once your return is received and inspected. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please send a message here.

Yes!

I apologize for any inconveniences and will strive to resolve as quickly as possible. Please send a message here and provide your order details.

Product

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Merhoki.

To submit your warranty claim, please choose the link below:

Important
By submitting a warranty claim, you acknowledge and agree to the following terms:

  1. Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
  2. If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
  3. If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
  4. No Refunds or Exchanges: refunds will not be provided nor an exchange for a different item, size or material.
  5. Third-party vendor: Items purchased through a third-party vendor (outside of Merhoki.com (https://Merhoki.com) and/or Merhoki stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased.
  6. Third-party services: Leveraging a third party repair service will void Merhoki's warranty. Merhoki does not accept warranty claims with post-purchase modifications.
  7. Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

Spirit eyewear frames are made from premium acetate.

Lenses are made from impact resistant nylon.

Side logo, hinges, and screws are made from stainless steel.

  1. Spray lens with an eyeglass lens cleaner. If you do not have a lens cleaner, wash with warm water and a pH-neutral soap.
  2. Dry with a clean microfiber cloth.
  3. After use, always place the eyeglasses back in their case.

Do not use alcohol, aggressive chemical products or disinfectant wipes and do not dry them with paper or other cloths that could scratch them or leave streaks.

Yes! Stay connected for the latest releases

It’s best to clean your eyewear daily or as needed to maintain clarity and hygiene.

Yes, but use the provided polishing cloth or take them to a professional for a deeper polish.

Acetate frames are impact resistant due to their flexibility. As such, they can bend under intense pressure.

To reshape, gently warm the frames with your hands and adjust them, or visit an optician for precise reshaping.

Payment

To enable shipment of your order as quickly as possible, your payment method will be charged once you place your order

Spirit Eyewear currently accepts Visa, Mastercard, American Express, Discover. We also support Apple Pay, Google Pay, and PayPal

Your transaction and payment details are directly handled by Shopify, our payment service provider, with secure encryption and under strict banking standards.
Your credit card details are sent directly to the bank. These cannot be read or accessed by us or any parties other than your bank.

Please check the following:

  1. Check you are using a valid method of payment
  2. Are you using a method of payment that matches the region you are in? Sometimes online transactions are blocked if the method of payment was not issued in the country from which you are buying
  3. If you are using a card, make sure that card number, CVC, expiration date, billing address, and name on the card that you are entering match the information of the card
  4. If you are using PayPal, make sure that the PayPal account settings are correct and that you either have a balance on PayPal or your PayPal account is linked to a valid method of payment, that your PayPal account is not limited
  5. Check if you have any sort of limitations on your method of payment settings that could prevent the transaction to succeed (e.g. daily spending limit, online transactions block).
    If you are still experiencing an issue, send a message here and I will look into this matter for you. Please do not send the details of your method of payment.

If your order was submitted and processed successfully, you should have received the automated order confirmation via e-mail. Please check if our confirmation message is in your spam folder. We recommend you to add our email address to your contacts, or to flag our message as secure, in order to prevent our messages from going to the spam folder next time. If you cannot find our confirmation e-mail, it is possible that your order has not been processed successfully. We recommend you to check if the transaction is reflected in your payment method. If you have not received an order confirmation and the transaction does reflect against your method of payment, please send a message here to investigate this matter for you.

My Account

You can click "Sign up or login" to create a new account. Alternatively, you can add the product(s) to your shopping bag without having an account, and on checkout you will be requested whether you want to continue as a guest or create an account.

Ensure you are logged into your account, navigate to My Account and then to Edit Profile

  1. Make sure you are entering the email address you used to register with Nothing
  2. Try to reset your password using the password reset options (see What if I forgot my password)
  3. If you still cannot login, please get in touch with me here, providing error messages and any other details that can help identify the issue

Click Login and go to Forgot my Password. Input your email address and a password reset link will be sent to you, where you can change your password.

When registering an account, an automated confirmation email will have been sent to the email address provided. If you have already checked all your email addresses and could not find the welcome email, it may be in your junk or spam folder. If you cannot work out which email address you registered, please send your details here so I can look into it for you.

Got Questions?

Click below to fill out a request form and get things rolling right away!

Contact
Free Shipping

Ground delivery on all orders

Secure Checkout

SSL Encryption & Fraud Protection

Hassle-free 30 day returns

Easily receive a free return label

One-Year Warranty

Commitment to quality